Shipping & Delivery

Delivery Service

Part of the order in the Once Upon A Pet online store will be delivered by SF Express and other courier companies. Customers can find us through onceuponapet1@gmail.com or phone(+852 97461306) if there are any requirements regarding delivery arrangements before the ordering. We will do our best to meet customer requirements.

Delivery Fee

Free shipping to both Hong Kong local residential and commercial addresses on purchases over HKD$500 in Once Upon A Pet online store. If the customers want to choose self-pickup at SF Express stations or EF lockers, please contact us after placing the order. Self-pickup at SF Express stations or EF lockers may not be available for some larger items.

If the order is less than HKD$500 for a single purchase, HKD$?? of the standard shipping fee will be charged when placing the order.

Shipping & Delivery

After the order is confirmed, we will immediately prepare the package. Under normal circumstances, the package will be sent to the courier company within 3 working days and delivered to the destination. Most orders will be delivered within 5 working days.

*If the customer is unable to receive the package within a week, you can contact though our email or phone.

Out of Stock/Discontinued products

Once Upon A Pet Limited will do our best to ensure the supply of products. If there is a shortage of goods after placing an order, we will contact the customer and process a refund within 7 working days.